TAG Policies

Alternative activities:
If required TAG reserve the right to undertake an alternative adventure after consultation with guests. This may be as a result of inclement weather, limited numbers and/or logistical constraints. If the alternative adventure cost is less than the intended adventure, a refund will be made.

Children:
Given the nature of our activities, the inclusion of children under 17 will require discussion between parents/guardian and the guide responsible for the activity. If the activity is suitable, children must be accompanied by at least one parent or guardian throughout the entire activity.

Cancellation of Activity:
TAG has the right to cancel any planned activity if required. This may be as a result of inclement weather and/or seasonal conditions, non availability of camping grounds and/or inadequate numbers – see our minimum numbers policy below. TAG reserves the right to cancel or terminate an adventure if the guide considers that conditions – group, environment or equipment – constitute a risk that may compromise the safety of participants. Refunds will be considered on merit.

Cancellation fee:
48 hours in advance of activity – 50% of fee will be retained, failure to arrive unless extenuating circumstances – 100% of fee will be retained.

Disclaimer:
All guests are obliged to sign TAG’s disclaimer document before each activity. View the TAG DISCLAIMER.

Dogs:
As most of TAG’s activities are undertaken in National Parks and State Forests we adhere strictly to a ‘no pets’ policy.

Liabiltiy Insurance:
TAG holds a $20,000,000 Liability Insurance policy with AIB Insurers.

Minimum numbers:
Where there are minimum participants and the adventure is likely to be cancelled, TAG will endeavour to offer guests a suitable alternative adventure.

Payment:
Ideally all TAG Planned Adventures need to be paid for at least 2 weeks in advance of the trip, special conditions aside. Please note that this does not preclude late arrivals when there is availability.

Prices subject to change:
We reserve the right, within reason, to amend the price of activities as a result of additional or unforseen charges incurred by TAG. We will, however, endeavour to advise guests of any additional fees that were not foreseen at the time of booking, prior to the activity being undertaken.

Special food:
Special food requirements can be catered for given reasonable warning.

Tableland Adventure Guides Minimum Impact Policy

Tableland Adventure Guides – TAG’s Minimum Impact Policy is predicated on the Australian and Queensland Government’s obligations ‘to protect, conserve, present and transmit the World Heritage Area to future generations’.

To this end we have adopted national ecotourism sustainability principles as well minimum impact principals in all of our operations and we intend to ensure that our operations do not contradict the above. In the broader perspective TAG has already adopted a number of sustainability principals in our ‘clean and green’ approach including: –

1)The company has considered the activity options carefully and has chosen to adopt a minimal carbon footprint ethic. Our activities are therefore based mostly on ‘manpower’ namely hike, bike and kayak.

2)Fuel – efficient diesel vehicles,  are to be used exclusively in our operations where possible. These vehicles will be serviced regularly as per our Control and Maintain Resources Policy.

3)We  offset carbon emissions in local TREAT revegetation plantings where possible and have been involved over the last 20 years in private revegetation projects throuighout then Tablelands

4)All adventure activities and camping in particular will comply with requirements and guidelines of all relevant Natural Resources departments

Our practical ‘on ground’ policies include but are not limited to: –

Cultural

TAG advocates nil interference with sites demarcated as traditional owner or sacred sites (such as caves, Aboriginal Rock Art and artifacts) and will respect the wishes of the custodians and  the traditional cultural values. Where access is permitted we will endeavour to be lead  by a local guide.

Travel/roads

Our hiking and biking operations will be undertaken on prescribed/established trails only and we drive only on roads and tracks where such travel is permitted and practical. Unless otherwise indicated we will not disturb livestock and will leave gates ‘as found’ in order to respect landowners.

Camping

Wherever possible TAG camps will only be established in designated campsites, or as permits allow, and we will choose previously used sites where possible .We will only make timber fires where fire rings are provided and where bought timber is readily available or brought in by our support crew.

TAG does not advocate the use of live or standing trees for firewood.

TAG will apply minimum impact principles in respect of soap and detergent use and will encourage guests to wash well away from pools streams, creeks and rivers as per DERM and QPWS guidelines.

TAG will respect the amenity of other users of park facilities and camping areas with policies including minimal noise, discreet camping etc.

Waste

Waste will be minimised and  managed in accordance with park requirements. Recyclable waste will be recycled  and our support team will clean up after less thoughtful visitors where practical. TAG advocates the use of public toilets and will use available toilet facilities where possible. We intend to follow the waste disposal guidelines in each camp.

TAG adheres, where possible, to the Queensland Adventure Activity Standards (AAS) for Mountain Biking, Kayaking and Bushwalking. The AAS are designed to help organisations and leaders plan and safely conduct outdoor adventure activities with groups and dependent participants.

TAG undertakes Risk Assessments for each of its adventures and endeavours to ensure the safety of participants from reasonable, foreseeable harm or loss. This includes maintaining equipment, identifying environmental hazards and conducting full pre activity briefings.