Frequently Asked Questions about our multi-day trips
How do I check availability for TAG’s adventures?
All scheduled dates for each adventure are available on the reservations page. Dates that are fully booked will be indicated. Complete a reservations form or contact us to confirm availability and to secure your place on one of our adventures.
How do I book an adventure with TAG?
To make a booking for one of our adventures you can:
- Fill out an online reservation form linked at the bottom of each adventure itinerary;
- Contact us via email; or
- Call us on 0437 817 675.
Please note that if you submit an online reservation form or email us, your booking is not confirmed immediately. If there is a place available you will be notified by email within 48 hours requesting a deposit to secure your booking, after which time you can make other travel arrangements, like booking flights and accommodation, etc.
If you have made a booking over the phone, we will email a request for a deposit with details to secure your booking.
Do I need to make a deposit to secure a place on the adventure?
For all bookings made more than 21 days prior to the scheduled adventure date, a 20% non-refundable deposit is required at the time of booking to confirm your place on the adventure.
For reservations made 21 days or less from the departure date, full payment is required at the time of booking to secure your place.
When do I have to pay the outstanding balance?
The balance is due 21 days prior to your adventure’s departure date.
Do I have to reconfirm my adventure?
No, once your adventure booking has been confirmed by a deposit or full payment, you will receive a receipt by email. This is confirmation of your place on the adventure. Full payment is required 21 days prior to departure.
Can I transfer my booking to someone else?
This is certainly possible, contact us to discuss.
Do I need travel insurance for my adventure?
Yes, TAG recommends that you seek your own personal insurance policy which provides cover against accident, sickness, medical expenses, emergency repatriation and personal liability, cancellation, curtailment, loss of personal effects and expenses associated with delays.
Note: for Australian residents only - the Medicare Act prohibits any domestic travel insurance product to provide financial reimbursement with regard to medical expenses and ambulance/air ambulance services. Domestic participants make sure they have cover for ambulance through their respective State/Territory ambulance providers or through their own private health insurance.
Are there any hidden extras that I will have to pay for?
Definitely not. The amount is fully inclusive and covers food (with a few exceptions noted clearly on the itinerary), camping/accommodation, transport, and National Park fees while you’re on the adventure.
What gear do I need to bring?
Links to our gear lists for multi-day adventures is provided below:
But… basically you need clothing and personal items for the length of your trip (including for example: sunglasses, rain jacket, toiletries, towel, sleeping bag etc.). All other equipment is supplied including tents, sleeping mats, cooking equipment and utensils; a bike, helmet and water bottle if you’re riding; a personal floatation device (PFD) and 2 dry bags if you’re kayaking and all other relevant safety gear.
We ask that all participants ensure their shoes and any personal camping equipment they choose to bring has been cleaned before they leave home to stop the spread of harmful hitch-hikers that cause environmental damage e.g. weeds, seeds, and phytophthora!
Where do I meet the tour?
By prior arrangement, we will pick up guests from their accommodation in the Atherton region or from their accommodation in Cairns, or from the Cairns Airport. The pick-up time will vary depending on the adventure you are booked on and where you are but it’s likely to be EARLY!
What time do I need to be in Cairns or Atherton?
We recommend interstate and international participants plan their arrival in Cairns ideally the day prior to the start of the adventure, but at a minimum 2 hours prior to departure.
When should I make plans for onward travel?
While we will do our utmost to finish the adventure on time, to be prepared for the unexpected, we highly recommend participants do not arrange onward travel for at least 5 hours after our scheduled finish time. TAG will not be responsible for any expenses incurred due to missed flights that are beyond our control.
What weather can I expect?
As the Atherton Tablelands range from 500m to 1280m in elevation above sea level and cover 620km², it is known for its mild tropical climate compared to the high humidity experienced in nearby coastal areas. The region usually enjoys cool summer nights and mild, sunny winter days. April to September have slightly cooler temperatures often with lovely clear skies and July to October are generally the driest months. January is usually when the wet season arrives but the days are often clear with warm rain falling in the later afternoon or in an evening deluge. Rainfall usually peaks in February and March. Between November to March our temperatures are warm to hot with high humidity.
What happens if the weather is inclement?
If the lead guide considers that conditions make a particular hike, bike ride or kayak adventure or sections of that adventure too hazardous or unpleasant, then either the adventure will be substituted with an equivalent in an alternative area; or, where it’s part of an adventure the day may be deemed a “rest day” with an opportunity to discover other aspects of the Atherton Tablelands (for example locations of historic interest, local vineyards, wildlife parks or similar).
What happens if I am not feeling well?
If you are feeling unwell or not feeling up to par for the activity planned for that day, you will be able to rest either back at camp or in the comfort of the support vehicle (depending on the adventure). Your lead guide is trained in Wilderness First Aid and is responsible for enacting our contingency plan to get you to medical aid or to call on emergency services if required. If you are taking any medication(s) be sure to let your guide know and have adequate supplies of it with you. It is also important that you let us know if you have pre-existing injuries or medical conditions.
Will we have any “free” time?
Yes, our trips generally incorporate free time and some personal space. Certainly after the evening meal, you will be free to retire early, or take short stroll close to camp or simply “chill” out in your own way.
How much will I have to carry on the walks?
The Bartle Frere 3-Day Traverse requires you to carry an overnight pack, depending on your size, your pack should ideally be no heavier than 10kg (which has your water, share of group food, personal items and camping gear) for the full three day walk. The Cairns Highlands Peaks & Creeks Multi-Venture hike component requires you to carry a day pack which has your water, snacks, lunch, warm clothing, and raincoat.
What safety equipment is provided?
Your safety is our highest priority. Some of our adventures are in remote areas and while this is what makes it a great adventure, it also means that we need to very careful that everyone is prepared for the unforeseen. TAG’s lead guides hold certificates in guiding and in wilderness first aid. In case of an emergency, we carry an extensive first aid kit, communications equipment, personal location beacon (PLB), and for our kayaking adventures we also carry flare kits, v sheet, 2 way radios, and towing equipment.
Will my mobile phone work on the adventure?
Mobile coverage varies depending on where you are in the Atherton Tablelands or surrounds. You may wish to turn your phone off anyway to enjoy your time in the wilderness with no electronic interruptions and save your battery! Your guide carries all the necessary communications equipment.
What meals are provided?
All meals, snacks and drinks are provided from morning tea on day 1 to afternoon tea on the last day (with a few exceptions noted clearly on adventure itineraries). We are very capable of catering for most dietary requirements, please let us know if you have any when you book. A glass of wine is provided with dinner each evening (for those 18+). For more information see our food policy.
Note: your guide will usually carry or have access to a fuel stove to provide the option of hot drinks at morning tea, lunch time or afternoon tea, so we will also provide you with a cup to carry for your personal use.
Can I get a discount if I book multiple adventures with you?
You bet! Contact us for more information about what we can offer.
Is there a discount for families or groups?
Yes, contact us for more information.
What are TAG’s terms and conditions?
Find our terms and conditions here (coming soon).
Can I get a refund if I cancel my adventure?
It will depend on the circumstances, refer to our Cancellation Policy (coming soon) here.
If you have any further questions or concerns, just send us an email and we’ll get back to you within 48 hours.